Contact Us
Getting help should start with a clear place to ask. If you have a question about your Reddy Book account, need clarification about a service, or want to report a problem, use the contact options published on our website. Explain what you need assistance with and include the relevant reference, where available.
This page outlines the enquiries you can raise, the details that help explain your request, and the precautions to take when sharing account information.
Get in Touch
Visit the website’s contact section to see the support channels currently available. Check any operating hours or service information displayed alongside them before sending your message.
For an account-related enquiry, use your registered contact method where possible. This can help connect the conversation with your existing records, although further ownership checks may still be required.
If someone approaches you unexpectedly, confirm their contact details against those published on the website before continuing. Do not rely on a brand name or profile picture alone.
Account and Registration Assistance
Contact support if you have questions about registration, account details, or the verification process. You can also ask for guidance when a form does not submit or information needs correcting.
If you already have a Reddy Book ID, mention that in your enquiry rather than starting another registration. Explain whether the issue affects a new account, an existing profile, or access to a registered contact method.
Where documents are requested, confirm the approved submission process before sending them.
Login and Password Help
If you cannot access your account, describe what happens when you attempt to sign in. An error message, an unresponsive page, and a forgotten password may require different checks.
Before contacting support, confirm that you are using the correct access page and have entered your credentials carefully. If the problem continues, include the error wording and the approximate time it occurred.
Never include your password or verification code in the message. Support enquiries should describe the access problem without exposing confidential credentials.
Deposit and Withdrawal Enquiries
You can raise questions about payment instructions, a missing deposit, or an outstanding withdrawal request. Include the transaction amount, date, reference number, and status displayed in your account.
For a deposit that has left your bank account without appearing in the platform balance, retain the payment record and request a status check before transferring again.
For withdrawals, mention any verification request or notification already received. Keep the original transaction reference available when following up so the correct request can be located.
Sports and Casino Questions
Ask for clarification if you do not understand a market description, game rule, settlement condition, or activity record. Identify the event or game involved and explain the particular point you want reviewed.
A sports enquiry should include the relevant bet reference where available. For casino questions, provide the game title and round reference shown in the account record.
Specific details help distinguish a general question from a request to review an individual result.
Website and Mobile Support
Report pages that do not load, buttons that do not respond, or difficulties using the supported mobile access method. Tell us which page or function is affected and whether the problem happens repeatedly.
Include your device type, browser or application version, and any visible error message. A screenshot may help explain the issue, provided sensitive information is hidden.
If a payment or wager appears unresponsive, review its status before repeating the action.
Feedback and Suggestions
We welcome comments about page information, navigation, readability, and account access. If something is unclear or difficult to find, identify the page and explain what would make it more useful.
You can also report outdated instructions, broken links, or content that needs clarification. Please keep suggestions specific so the point can be understood without needing access to your personal account.
Privacy and Account Requests
Use the published contact channel for questions about personal information, correcting registered details, or requesting account closure.
If you want a break from gambling, clearly ask about the account restrictions or self-exclusion arrangements currently available. Request confirmation of what the action covers and when it takes effect.
Ownership checks may be necessary before personal records are disclosed or account changes are completed. Our Privacy Policy and Responsible Gaming page provide further context for these enquiries.
Protect Your Information
Never share passwords, OTPs, payment PINs, or card security codes. Avoid sending complete financial records when a transaction reference is sufficient.
Submit identity documents only through the designated process. If a request seems unfamiliar, pause and verify it through the website’s published contact details.
For follow-ups, retain the case reference and continue the existing conversation where practical. This keeps earlier explanations and relevant records together.