Privacy Policy
This Privacy Policy explains how Reddy Book handles personal information connected with website visits, account registration, payment activity, and customer support. This policy explains what personal details the platform gathers, how those details support its services, and how users can manage their privacy preferences.
For a clearer understanding of how your information is handled, review the Terms and Conditions and any additional privacy details provided when you submit your data. Have questions about how your personal details will be handled? Seek answers through the website’s designated help service before sharing them.
Information We Collect
The details we gather are based on the services you access and the activities you carry out on our website. Browsing public pages may involve technical information, while registration and account services may require personal details.
When you sign up or contact our team, we may retain the details you submit, including how to reach you, your profile reference, and your previous support conversations. Where identity checks are required, additional documents may be requested through the designated verification process.
Your account history may contain details of money added or withdrawn, bets placed, offers used, and reference numbers linked to financial transactions. When you visit the website, certain technical details may be recorded, such as your device specifications, internet connection address, browser and system information, and the time of your visit.
We only ask for details needed to complete a specific process or verification. When contacting support or submitting documents, share only what is required and leave out any extra personal information.
How Information Is Collected
Information may be collected directly when you complete a form, create an account, update your profile, submit documents, or contact support.
Some technical information may be recorded automatically when you visit the website or access account services. Cookies and similar technologies may also collect information, depending on the tools enabled and your preferences.
Where payment or verification providers are involved, they may return information such as transaction status or verification results. Their handling of information is also subject to their own privacy notices.
Why We Use Information
Personal information may be used to create and maintain accounts, process service requests, support transactions, and respond to questions.
Account details and system records can help us examine login difficulties, detect unusual behaviour, address improper account use, and review concerns involving payments or transaction outcomes. When necessary, we may also review submitted documents to establish who controls an account and whether they meet the conditions for using our services.
We may also use relevant information to maintain the website, understand technical performance, and meet applicable obligations.
Where consent is required for a particular purpose, it should be requested separately. Information should not be used for unrelated purposes without an appropriate basis and any necessary notice.
Cookies and Similar Technologies
Cookies are small files stored through your browser. Depending on the website configuration, they may help maintain sessions, remember preferences, protect account functions, or measure website performance.
Essential cookies may be necessary for features such as signing in. Optional analytics or advertising tools, if used, should be identified through the website’s cookie information and preference controls.
You can manage cookies through available website settings and your browser. Blocking certain cookies may affect account access or other functions. Your choices may need to be updated when using another browser or device.
Sharing Personal Information
Information may be shared with service providers where necessary to operate account services. Depending on the arrangements in place, these may include hosting, payment processing, identity verification, security, and support providers.
Access should be limited to information needed for the relevant task, with appropriate safeguards governing its use.
Information may also be disclosed where required by applicable law, a valid legal request, or a necessary investigation into suspected fraud or misuse.
Any use of information for advertising partnerships or other separate commercial purposes should be clearly disclosed, with consent obtained where required.
Protecting Your Information
Appropriate technical and organisational measures should be maintained to protect personal information against unauthorised access, loss, alteration, or disclosure.
However, no online system can guarantee complete security. Users also play a part by protecting passwords, keeping devices updated, and reporting unfamiliar activity promptly.
Never share passwords, OTPs, or payment PINs through a support conversation. Submit verification documents only through the designated process, and avoid sending them to unfamiliar contacts.
How Long Information Is Kept
Information should be retained only for as long as needed for the purpose for which it was collected, including any applicable recordkeeping requirements.
Retention periods may differ for account details, transaction records, verification documents, and support communications. Relevant factors include unresolved disputes, fraud investigations, and legal obligations.
Closing an account does not necessarily mean every record can be deleted immediately. Once information is no longer required, it should be securely deleted or anonymised where appropriate.
Your Privacy Choices
Depending on applicable requirements, you may be able to request access to your information, correct inaccurate details, or ask for deletion or restrictions on certain uses.
You may also withdraw consent where processing relies on it, without affecting processing already carried out lawfully.
Requests may require an identity check to protect account information. Some requests may be limited by legal obligations or unresolved matters. Any limitation should be explained when responding.
Messages and Notifications
Account messages may include verification requests, security alerts, transaction updates, and responses to support queries.
Promotional communications, where offered, should follow applicable consent requirements and provide a way to change preferences or unsubscribe. Opting out of marketing does not necessarily stop essential account communications.
Third-Party Websites
Links to payment services, game providers, or external websites may lead to services with separate privacy policies.
Review their notices before submitting information. This policy applies to information handled by Reddy Book and does not replace the policies of independent third parties.
Children’s Privacy
The services are intended for adults aged 18 or above, subject to higher applicable age requirements. They are not intended for children.
If you believe a child has submitted personal information, contact support so the matter can be reviewed and appropriate action taken.
Policy Updates and Contact
This policy may be revised when data practices, services, or applicable requirements change. Material changes should be communicated appropriately, and the effective date should be displayed.
For privacy questions or requests, use the contact method published on the website. Describe your request clearly without including passwords or unnecessary sensitive information.